1. Introduction
We want you to be happy with your purchase from GRAPEYKART. If for any reason you are not satisfied, we offer refunds, cancellations, and returns in accordance with the terms below.
Refund Policy
- Eligibility for Refunds
- Refunds are issued for items that are defective, damaged during shipping.
- Items must be returned within [7] days of receiving your order for a refund to be considered.
- All items must be in their original condi3tion and packaging to qualify for a refund.
- How to Request a Refund
- To request a refund, contact our customer service team at Aditya12345bxr@gmail.com with your order number and a description of the issue.
- For defective or damaged items, please provide photos & 360 video of the item(s) to assist in the claim process.
- Refund Process
- Once we receive your return and verify the issue, we will issue your refund to the original payment method within [4,5] business days.
- Refunds will be processed for the product’s purchase price only. Shipping charges are non-refundable, unless the item was damaged or incorrectly shipped.
- Non-Refundable Items
- Certain items are non-refundable, including custom-made items, personalized products, opened hygiene products, or sale/clearance items.
Cancellation Policy
- How to Cancel an Order
- Orders can be canceled within [12] hours of placing them, as long as they have not been processed for shipment.
- To cancel your order, please contact us at [Aditya12345bxr@gmail.com] or via our customer service phone line at [9905573589] with your order number.
- Order Processing and Cancellations
- Once an order has been processed for shipment, it cannot be canceled, and you will need to follow the return process after receiving the item.
- Cancellation Fees
- We do not charge a cancellation fee. However, if the order has already been shipped, you will be responsible for return shipping costs.
Return Policy
- Eligibility for Returns
- You can return most items within [7] days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Returns are accepted for exchange or store credit if you are not completely satisfied.
- How to Return an Item
- To initiate a return, please contact our customer service team at [Aditya12345bxr@gmail.com] within [7] days of receiving your order.
- We will provide you with a return authorization and instructions for returning your item(s).
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
- Items Not Eligible for Return
- Custom or personalized items
- Opened hygiene products (such as underwear or beauty products)
- Gift cards
- Sale or clearance items (unless otherwise stated)
- Exchange Policy
- Exchanges are available within the return window, and are subject to product availability.
- Please contact customer service to initiate an exchange and receive instructions on how to proceed.
- Processing Time for Returns
- Returns are processed within [7] business days after receiving the returned items.
- Once the return is approved, the refund or exchange will be completed as per your request.
Damaged or Defective Items
- What to Do if Your Item is Damaged or Defective
- If you receive an item that is damaged or defective, please contact us within [2] days of receiving your order.
- You can request a refund or exchange for the damaged/defective product.
- Please include clear photos & 360 video mandatory of the damage or defect when contacting us.
Shipping Charges
- Return Shipping Costs
- If you are returning an item because of an error on our part (e.g., defective or wrong item), we will cover return shipping costs.
- If you are returning an item for any other reason (e.g., changing your mind), you will be responsible for the return shipping charges.
Contact Information
If you have any questions about our Refund, Cancellation, or Return Policy, please feel free to contact us:
- Email: [Aditya12345bxr@gmail.com]
- Phone: [9905573589]
- Address: [Sasaram, Rohtas (Bihar)]
This policy should be prominently displayed on your website and accessible during the checkout process so customers can review it before finalizing their purchase. Be sure to adjust the specifics (like timeframes or the items you accept) based on your business needs!